Frequently Asked Questions
Here you will find answers to all the questions that users are most interested in.
Basic
The Webwiss platform is designed for all the needs of a perfect online store. The Webwiss platform simplifies all the processes needed to create a website and mobile application. In order for you to bring your goal to the level you want, you need to share it with a software company and then draw up a technical task for the project, start creating an outline and divide the plan into stages. For this, you need a team, UI/UX designer, Front-end developer, Back-end developer, QA Tester, and more. All of this requires a lot of time and money.
The Webwiss platform eliminates all costs and waiting time, you have the unique opportunity to create an online store tailored to your business in just 1 day, from 79 GEL per month. You choose packages based on your needs and the payment schedule is completely customized for you, you can also purchase an online store in one go and get the digital product that best suits your interests.
You also have a wide selection of designs with us and you can choose it according to your taste. You can also request to have it redesigned to your own taste and our representative will complete the specified task in the shortest possible time.
On Webwiss, you can additionally use the best courier system for your delivery service, or use the services of partner companies.
Receive payments and installments in the shortest time and start your online store business instantly, we support all banks.
If you think that creating an online store is enough to successfully sell products online, I will tell you that this is only the first step. A modern online store is no longer just about uploading a product and a “buy” button — the customer expects a fast, easy, transparent, and enjoyable experience.
First of all, it is important that the store is simple and understandable to be
It is necessary for the user to have an answer to the question if "How safe is it to order here?"
Therefore, it is essential that the store has clear terms and conditions — delivery times, return policies, and contact information always visible.
It is also important that the delivery terms are transparent — it should specifically state when the product will be shipped, how many days it will take to arrive, and how much the courier service costs.
Also, the user often thinks:
"Will I be able to pay easily?"
Therefore, the store must have flexible payment methods — including payment by bank card, local or familiar payment channels, cash on delivery if necessary, and more.
The ordering process should also be as simple as possible, and the customer should not be overloaded with unnecessary forms or requirements.
On the Webwiss platform, it only takes 1 day to create an online store website.
To do this, it is necessary to fill out the registration data, meeting all the requirements provided in the registration application.
You will receive a website within 24 hours, the online store will be customized to your interests and requirements.
After receiving the product, you will manage the website.
You will receive instructions on how to manage your website at the email address you provided and in the Webwiss system.
Every online store built on the Webwiss platform has the unique ability to become a mobile app, thereby increasing credibility, creating convenience, and significantly increasing customer loyalty.
To do this, you need to submit an application for the creation of a mobile application, fill out a simple questionnaire, and wait for feedback from our representative.
After clarifying and agreeing on the information, the representative will provide you with the details and forward your request to the technical service, who will review your request within 24 hours and prepare the mobile application within 48 hours.
It is noteworthy that after the mobile application is created, the process of uploading it to Google Play and the App Store is ensured by Webwiss' technical service.
The upload time of the mobile application is independent of Webwiss and the company is not responsible for any possible delays in the upload time!
Webwiss offers packages that the user can choose based on their needs.
He chooses a package with features, functionality, updates, and all the other necessary options that a perfect online store needs.
The system provides 3 packages:
- Startup
- Standard
- Premium
When selecting any package, different conditions apply, and each package is designed for all business sectors and their needs, so you can initially select the package that exactly meets your requirements.
The "Standard" and "Premium" packages allow integration of API connections of any complexity and scale, as well as development of functionality that does not belong to the package and the user requests the addition of "exclusive" functionality.
All online stores built on the Webwiss platform, purchased using the final purchase method, are serviced by our technical support service, 24 hours a day.
Also, Webwiss "Standard" and "Premium" users receive full support in any direction of online store development when purchasing active monthly packages.
In the case of a final purchase, no matter the status of the package and its scope, we are ready to accept your request for website development and our support service will provide you with appropriate service at any time.
All online stores built on the Webwiss platform are compatible with mobile devices as well as tablets.
On every screen resolution, websites are fully customizable and meet all the criteria and standards that a responsive website requires.
Technical issues and capabilities
The process of connecting a domain is very simple! To do this, you need to enter the following data in the NS Record section on the domain registrar company's website:
NS1.WEBWISS.COM NS2.WEBWISS.COM
If you are unable to download the above data or encounter any problems, you can contact Webwiss technical support and our representative will help you resolve the problem as soon as possible!
The Webwiss platform has an integrated SEO optimization module, which allows you to monitor the "SEO Score" of the products, categories, or pages you add, and also receive recommendations that will make your product visible in search engines.
All designs are SEO optimized and you have the opportunity to promote your online store to top positions in search engines.
Of course, an SEO optimization module alone is not enough for you to compete with already well-known platforms; for this, you need an SEO specialist, and our platform will make the work process easier for him.
The Webwiss platform has a built-in delivery module, which is designed for companies that have their own delivery service and need a system where customers can simplify the delivery service and also have the opportunity to easily track incoming orders, assign a value to the appropriate city, village, region, and implement simple and fast delivery.
Webwiss cooperates with courier companies that have delivery services throughout Georgia and also outside Georgia. Within the framework of our cooperation, Webwiss ensures the smooth and fast operation of the courier service for the customer, without any errors or delays.
It is also worth considering that we can integrate courier companies that are not on our list of partner courier companies.
The Webwiss platform meets all the criteria to be easy to manage and optimized for user experience.
The user has the ability to change the site's colors, concept, sector layout, text material, and more.
The platform's capabilities are open, allowing users to develop their own website and add new sectors based on their business interests.
Webwiss offers a lot of development opportunities, the platform has no limitations, you can add an unlimited number of pages in the admin panel and easily optimize and customize them.
Using the Webwiss platform, you have the ability to easily add the desired category, assign it subsidiary categories, and ensure its further development in the website menu.
You also have the option to add your desired brands and product specifications with one click.
It is also possible to create product attributes, through which you can add product parameters and then present them as a filter, for example: size, color, capacity, memory, processor type, and more.
Technical support
In order for a user to file a problem on the platform, they must open a support ticket, indicating the recipient of the request, for example: the technical department.
The user can submit any kind of request and the support team will review it as soon as possible.
Any editing/adding of functionality must be documented in detail in a support ticket, and it is also necessary to assign a priority level to the issue.
The standard review period after opening a ticket is 24 hours, and the user receives information instantly after opening the ticket. There are also issues that require individual review. Each department that the user selects as the recipient separately reviews the request submitted by the user and initiates a timely response to this.
It should be noted that the review time for a registered application that requires individual consideration is typically 24-72 hours.
The support team works 24 hours a day, during which time many issues are being discussed, there are issues that can be resolved in a simple way, and such issues can be resolved both by telephone (call center) and via online chat. If the scale of the problem and/or new request exceeds the basic, in this case the support team will invite the user to open a support ticket.
If the user uses the premium package, in this case the service is provided by a personal manager, who simplifies the communication process and offers premium technical service, which includes: assistance without opening a ticket and opening a ticket with priority status, constant contact via email, constant telephone contact, and more.
If a premium user files a request for the addition of new functionality and/or other requests that exceed the scope of basic and standard technical support, the maximum review period in this case is 48 hours instead of 72 hours.
A personal manager will always ensure a quick and high-quality solution to any problem.
Technical support service is constantly active for all packages available on the Webwiss platform.
We constantly help customers easily overcome the difficulties they encounter in online commerce.
Our support service is active 24 hours a day and helps users resolve any issues as quickly as possible.
All online stores built on the Webwiss platform, purchased using the final purchase method, are serviced by our technical support service, 24 hours a day.
We prioritize customer comfort, reliability, and loyalty.
No matter which type of package a customer has purchased with the final purchase, the technical support service applies to all packages.
Please note! It is a mandatory requirement for the online store purchased with the final purchase to be registered in the Webwiss system.
In the event that a user purchases a platform and migrates it through us to another hosting provider, they will not be able to use our technical support service!
It is also worth considering that with us, the user not only receives server support, but also the smooth and fast operation of his website is ensured by Webwiss' technical support service, therefore your website will be constantly organized, protected and reliable for you and your users!